At Frankly Eco we value you as a customer (and a human being) and understand your privacy is important to you. We want to make sure we deal with your private and personal information carefully, at all times, so you feel safe and secure during your visit to our website www.franklyeco.com
The following Privacy Policy has been prepared to tell you a little bit more about how we will request, collect, store and handle your personal details.
We require all website visitors and customers to read this policy carefully before engaging with our service and making a purchase. Once you have placed an order, we will assume you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in the ordinary course of our business at Frankly Eco.
COLLECTION OF INFORMATION
Frankly Eco may request information from you at several different points during your visit to our website. Each piece of information will only be requested at the time that it is necessary to us, in order to fulfil our service to you.
All visitors are welcome to subscribe to our Frankly Eco e-newsletter to receive email communications. If you wish to subscribe to be kept in the loop about Frankly Eco, our products, promotions, sales, giveaways and more we will ask for e-mail address. For further information see the E-NEWS SUBSCRIPTION section in our Terms & Conditions.
If you wish to make a purchase through our online store, you will be asked to share further pieces of personal information with us. This will include your full name, postal address, contact details (e-mail/phone number) and payment information.
If you have any concerns about sharing any piece of required information through our website, please contact us directly at info@franklyeco.com and we will be happy to assist you further.
USE AND STORAGE OF INFORMATION
All personal information, excluding payment details, will be stored on our confidential database. Information will only ever be accessed when it becomes necessary to us in order to fulfil a business or customer service obligation to you such as delivery of an order or customer inquiry.
The only people with access to your information are authorised employees of Frankly Eco. Information is treated as highly confidential by anyone who has access to it. We will never share your information with any third party, including for the purposes of marketing (with the exception of wholesale account holders- please see below).
Any information no longer required, or which you have asked us to remove, will be permanently deleted or otherwise destroyed.
E-NEWS SUBSCRIPTION
By subscribing to our e-newsletter ('E-NEWS) we will use your subscribed e-mail address to keep you up to date with Frankly Eco products, promotions, sales, giveaways and more.
You may unsubscribe from receiving such marketing communications at any time using the unsubscribe function at the base of our email/s or by emailing us at info@franklyeco.com. You are and will always be welcome to re-join us.
First time subscribers will be eligible to a 10% discount using the unique code displayed in the thank you message. It is the subscribers responsibility to code this code for use. This is discount code can only be used once per subscribed email.
ACCESS TO INFORMATION
In accordance with the GDPR, customers (you) may request a copy your data collected and stored on our site. Our website systems enable us to provide this information to you via email. You are always welcome to view or modify any personal details we store in our database. If you wish to obtain a record of exactly what we keep, or edit your contact details, simply contact us via info@franklyeco.com.
Frankly Eco will never allow any third party to access your information for the purposes of editing it.
NON-PERSONAL INFORMATION
In addition to personal details, the Frankly Eco website may also collect non-personal or non-identifiable details about your visit to the online store.
The use of ‘cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites, and location information. This information is completely anonymous, and no attempt is ever made to match it up with your identifiable details.
The information is recorded purely for statistical purposes and is used to improve our service to our customers by, for example, remembering the contents of your Frankly Eco shopping cart, remembering your local currency, or suggesting products based on past purchases or preferences.
You may choose to refuse the operation of ‘cookies’ by disabling this feature in the settings of your computer, mobile phone or other devices.
SOCIAL MEDIA
Frankly Eco may ask you to disclose information via social media, however, if you do choose to share information with us, we will always handle any information gathered in strict accordance with this policy.
We advise all users to use discretion as Frankly Eco cannot control, or be liable for, the use of your information by third parties who also have access to these platforms. Please use discretion when sharing information via social media, and where possible, contact Frankly Eco directly to provide relevant details.
Frankly Eco will not be responsible for any loss, damage or otherwise, that may stem directly from the sharing of personal information with us over social media.
Frankly Eco may use Social Media to capture personal information via tools such as Facebook Lead Forms. By clicking Submit, you agree to send your information to Frankly Eco. This information will be used to add you to our Subscriber database of which you can unsubscribe at any time. All personal information captured will be used in accordance with our Privacy Policy and Terms & Conditions. Facebook will also use it subject to their Data Policy, including to auto-fill forms for ads.
WHOLESALE ACCOUNT HOLDERS
If you hold a wholesale account with Frankly Eco, we will make your business name, website address/retail location and contact details available to our customers via our website. You can advise us
DATA OVER THE INTERNET
The Internet is a global network. Therefore, any data that you may transmit whilst accessing our website, is transmitted globally. By visiting the Frankly Eco website, you are impliedly authorising the global transmission of your data. We are not responsible for this transmission and are not liable for any consequences that may flow from it.
CHANGES TO PRIVACY POLICY
Frankly Eco may occasionally make alterations to our privacy practices or procedures. Any changes made that would have a direct impact on how we handle the personal information of our customers, will be published here and will take immediate effect from their time of publication.
Customers are responsible for remaining up to date with this policy. Your continued use of our service is taken as your knowledge and acceptance of any changes made, and your consent to the collection or use of your personal information in any of the additional ways or any ways incidental to those uses.
If you have any questions about the information in our Privacy Policy or if you believe are in breach of our privacy obligations to you, please contact us directly at info@franklyeco.com
RE-MARKETING & COOKIES
These cookies are used to deliver ads relevant to you. We collect information from you to target Frankly Eco banners and ads to you when you’re on other websites (known as Digital Marketing Re-targeting). We are able to do this through the Google Display Network & Facebook Pixels using advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners and ads you will see will be based on your previous use of Frankly Eco (for example, your Frankly Eco website visit history and previous ads you've clicked on will determine the Frankly Eco banner ad content which is then displayed to you on other platforms and website across the internet.
We do this by using targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Alternatively, you can opt out of Google's use of cookies via Google's Ads Settings or opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Frankly Eco user experience that we pride ourselves on providing our customers.
This Privacy Policy is current as of February 2020.
