Please ensure you have read and understood these terms prior to applying to be a Frankly Eco retailer or placing wholesale orders with us. If you’re outside of Australia & New Zealand please make sure you read the terms and conditions specific to international (labelled below). These Terms and Conditions apply to all wholesale account holders.
WHOLESALE APPROVAL
Any individual or business that wishes to place a wholesale order with Frankly Eco must first be approved for a wholesale account. To apply, please complete our Wholesale Application Form. To gain approval we require details from you including your business or trading name, email contact, ABN, address, website and/or social media account. Further information may requested in response to your application.
Frankly Eco will make an assessment as to your eligibility for a wholesale account based on the information provided and on other criteria including, but not limited to: other products and brands stocked by your store, brand profile and physical proximity to other potential or confirmed Frankly Eco wholesalers.
Once your application is approved you will be contacted via email with all you need to know about placing your first wholesale order. We have a simple email-to-order process or an order form option available.
Wholesale applications are valid for 30 days from the submission date.
WHOLESALE PRODUCT AVAILABILITY
Placing an order is easy, simply email lilly@franklyeco.com or info@franklyeco.com with your order, or complete and return an order form. An invoice will be generate with a due date of 7 days from the issue date. Payment is required prior to your items being dispatched.
Frankly Eco does not enforce a minimum re-order period.
We may not always be able to provide products in your desired quantities. We will, however, always endeavour to make those items available to you in the requested amount as soon as we possibly can.
There may, at times, be some products, including limited edition products or certain product lines that may not be available for wholesale purchase. We reserve the right to exclude certain items or entire lines of products from wholesale.
TERMS OF PAYMENT
We kindly ask for payment of your goods up front, unless other terms of payment are negotiated at the time of your application. An invoice to be paid within 7 days by EFT, Credit Card or PayPal will be sent to your nominated email. The invoice will reflect the total amount due, including any relevant postage and the payment due date. Orders under $500 will incur a flat rate postage fee of $30.00. Your stock will be held until the invoice due date. Once confirmation of payment is made your order will be dispatched to the nominated shipping address.
If your invoice is not paid by the due date we may cancel your order and make the stock available to other wholesale or retail customers. You are free to re-order your required stock, however, we cannot always guarantee its availability.
Repeated instances of unpaid invoices may result in the suspension or cancellation of your wholesale account with Frankly Eco. Refer to our the CANCELLATION OF WHOLESALE ACCOUNT section of these terms for more information.
POSTAGE & HANDLING
We are pleased to offer free domestic standard shipping on all wholesale (AUSTRALIA & NEW ZEALAND) within Australia and New Zealand over the purchase amount of $500.00. Any orders under this amount will incur a postage and handling fee which is calculated based on the parcel size and quantity. This is applied to your order invoice. Additional fees also will apply to express postage requests.
Domestic orders will be shipped out within 1-3 days of payment notification. You will receive tracking information via email. Please allow at least 4-10 days for your order to reach you (if in Australia or New Zealand).
For all other international locations please allow at least 10 business days and note stock will be shipped once payment is received (please see INTERNATIONAL SHIPPING & DELIVERY and INTERNATIONAL DUTIES & TAXES sections for further details).
Delivery times may be delayed during busy periods such as Christmas and online sales frenzies as we are reliant on our postage provider, Australia Post.
INTERNATIONAL WHOLESALE
Frankly Eco invites International retailers to stock our products and welcomes retailers from all over the globe. All locations outside of Australia and New Zealand are considered ‘international’ by us here at Frankly Eco.
The same application process outlined above applies to international wholesale. International retailers (if approved) can order using the order form provided or via our simple email-to-order process. Following this, an invoice will be sent and payment in USD is required before products are posted, or as specified in agreement terms. You will receive tracking information via email.
INTERNATIONAL SHIPPING & DELIVERY
Postage rates for International wholesale will vary depending on the total product order weight. We will provide a postage quote with your invoice for your approval. Please allow at least 10 business days for your wholesale order to reach you. Customs delays may occur in some instances.
INTERNATIONAL DUTIES AND TAXES
Frankly Eco will not be responsible for the payment of any customs levies, duties or taxes that may be associated with the delivery of wholesale orders in your local country. Wholesale customers are solely responsible for any such fees. We ask that you please make yourself aware of any possible fees before placing a wholesale order with Frankly Eco.
WHOLESALE RETURNS
We are happy to provide exchanges on products that make up your wholesale order if they are shown to be faulty, damaged or incorrect. Please contact us within 24 hours of receiving your order if you believe there are faulty items or if a mistake has been made.
Frankly Eco will provide replacements, free of shipping charges or in some cases a refund for any faulty items.
PRODUCT SAFETY
Please ensure that you keep any extra product safety information or usage instructions provided with your product packaging and ensure that customers receive this information upon purchase.
Frankly Eco will not be held liable for any consequences that may flow from the incorrect use of our products or non-adherence to safety guidelines.
SELLER AUTHORITY
Wholesale account holders are only approved for the specific retail or online outlet that has been listed on their initial application. If you wish to sell from a further associated outlet (online or retail) in the same business name as your initial application, you must have this approved by Frankly Eco.
Selling from additional outlets without our knowledge and approval will result in the suspension of cancellation of your wholesale account.
CANCELLATION OF WHOLESALE ORDERS
We take a great deal of care when selecting and packaging our items for travel. Because of this, after payment has been made and processing has begun, we do not allow for cancellations of wholesale orders. Any such attempt to cancel an order may result in a forfeiture of all monies paid.
If you have not paid your invoice within the prescribed 7-day period, Frankly Eco reserves the right to cancel your order and make your desired stock available to
other customers.
CANCELLATION OF WHOLESALE ACCOUNT
Frankly Eco reserves the right to cancel a wholesale account at anytime if on other criteria including, but not limited to:
- the introduction of other products and brands stocked by your store;
- your brand profile
- a change to your store's physical proximity to other potential or confirmed Frankly Eco wholesalers
- a change from bricks and mortar to online (however, please let us know of this change and we will more often than not greatly appreciate and accepted this exciting change to your store)
- repeated instances of unpaid or overdue invoices
- a wholesale order/re-order not being placed within 12 months.
Cancelled wholesale accounts will result in your store's name being removed from the our website. If cancelled, you may also be required to re-apply for a wholesale account.
PROMOTIONS AND MARKETING
Frankly Eco is more than happy for wholesale account holders to use our marketing or promotional imagery throughout their own website or social media. We must, however, ask that any such imagery always is used in
some connection with the Frankly Eco brand or products. Misuse of our intellectual property may result in the suspension or cancellation of your wholesale account.
INTELLECTUAL PROPERTY
All designs and images created by Frankly Eco are our copyright material and remain our intellectual property at all times.
By becoming a wholesaler, we are granting you a license to sell Frankly Eco products and use our promotional imagery in your own marketing, however, no rights to our products, designs, photographs, branding or otherwise will transfer during the wholesale relationship.
Any attempt to use our intellectual property in a manner outside of, or inconsistent with, these Terms and Conditions may result in suspension or cancellation of your wholesale account or further action being taken against you for copyright or any other relevant intellectual property infringement.
SUSPENSION OR CANCELLATION OF WHOLESALE ACCOUNT
Frankly Eco reserves the right to suspend or cancel a wholesale account at anytime, resulting in the removal of your business' name from stockist page of the Frankly Eco website (franklyeco.com) in the following circumstances.
- Engagement in improper or prohibited trading practices including, but not limited to, selling Frankly Eco products from an unapproved outlet or using Frankly Eco images, logos or any other intellectual property in a manner inconsistent with these Terms and Conditions or our rights as intellectual property holders;
- Repeated instances of unpaid or overdue invoices. Failure to pay for orders or have attempted to cancel more than one order;
- Failure to advise us of; a change to your selling practices (e.g. from bricks and mortar to online); a change to your store's physical proximity (perhaps to other potential or confirmed Frankly Eco wholesalers); or any other material factor relevant to our wholesale approval process;
- Contravention of any part of our Wholesale Terms and Conditions or any other circumstance that has occurred, which has rendered you unfit or inappropriate, by Frankly Eco, to be an authorised seller representing our brand.
- A wholesale re-order not being placed within 12 months from your previous order.
- The introduction of other products and brands stocked by your store.
If cancelled, you may also be required to re-apply for a wholesale account.
CHANGES TO WHOLESALE
Frankly Eco reserves the right to make changes to the Terms and Conditions that govern our wholesale relationships, at any time. We will notify current wholesale account holders of any such changes.
Furthermore, we reserve the right to make alterations to our wholesale products, prices, shipping methods, returns policies or any other part of our wholesale process.
If you have any questions or concerns about our Wholesale procedures or Terms and Conditions, please contact lilly@franklyeco.com. Lilly will be more than happy to assist you.
These terms and conditions were corrected as of February 2020.
